The reports include conversations which were dealt with only by brokers. Additionally they involve conversations that were escalated with the Copilot Studio bots. On the other hand, they don't consist of conversations that were solved by Copilot Studio bots. • De-dupe versus current documents as part of your Salesforce databases https://tools-directory.com/listings422826/helping-the-others-realize-the-advantages-of-ad-spend